Miralix View is a statistics module that gives you access to a wide range of statistical data about your contact center solution and graphically presents them, making it easy to get an overview of your call flow and performance.
In Miralix View, you can see, for example, the total number of calls, the number of lost calls, the average waiting time, the number of call transfers and employee performance.
You get access to predefined dashboards and reports, making it easy to use the most frequently used data. Alternatively, you can tailor reports to include exactly the information relevant to you or your department.
Reports can either be downloaded manually when needed or automatically emailed to specified people at predefined times. For example, you can send a report outlining last week’s performance to the head of the customer service department every Monday morning at 08 AM and send a different report to the CEO outling the most important KPI’s once a month.