Miralix View:
Get statistics that enable informed decisions

Miralix View is a statistics module that gives you access to a wide range of statistical data about your contact center solution and graphically presents them, making it easy to get an overview of your call flow and performance.

In Miralix View, you can see, for example, the total number of calls, the number of lost calls, the average waiting time, the number of call transfers and employee performance.

You get access to predefined dashboards and reports, making it easy to use the most frequently used data. Alternatively, you can tailor reports to include exactly the information relevant to you or your department.

Reports can either be downloaded manually when needed or automatically emailed to specified people at predefined times. For example, you can send a report outlining last week’s performance to the head of the customer service department every Monday morning at 08 AM and send a different report to the CEO outling the most important KPI’s once a month.

With Miralix View, you can go from a situational overview of your data and take a deep dive into details through the interface’s drill-down function.

You can get a detailed causal explanation – e.g. the reports can identify the number of lost calls, when and why a hunt group has a high call load, when customers experience above-average waiting times etc. This gives you the best basis for making the right decisions when it comes to scheduling, staffing, etc.

As an add-on, you can export your contact center data to another program, e.g. Power BI. This enables you to process your data along with other data from your company.

For more information about Miralix View and the possibilities the module offers, please download the product sheet below:

Miralix View giver dig adgang til statistiske data om dit KontaktCenter så du kan træffe beslutninger på et oplyst grundlag

Ready to see how the Miralix solution works?

Miralix - intelligent håndtering af kundekontakt

Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345

Phone: +45 76 41 09 00
E-mail: info@miralix.com

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Monday-Thursday: 08 AM to 04 PM.
Friday: 08 AM to 03 PM.

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About Miralix

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Miralix er Microsoft Gold Communications partner

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Miralix er Microsoft Gold Communications partner
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Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.