Miralix View:
Get statistics that enable informed decisions

Miralix View

Miralix View is a statistics module that gives you access to data on all events in your contact center solution and presents them in a visual and easily accessible way.

The module gives you unique insight into and overview of your company’s call flow and performance, allowing you to make informed decisions regarding quality assurance and optimisation of your service, shift planning etc.

With Miralix View, you get access to a number of standard reports. These reports are based on a thorough analysis of and insight from 1000 different customer reports, and they contain the KPIs needed across industries and customer groups.

Our standard reports are dynamic, which means you can modify them using filters and by changing the period they cover. This allows you to go from a situational overview showing trends over time, to zooming in and getting a detailed causal explanation of an issue.

For example, the reports can identify the number of lost calls; when and why a hunt group has a high call load; when customers experience above-average waiting times etc.

Miralix View is probably the most advanced tool on the market for statistics and analysis of your contact center. It is an indispensable tool if you want to base and optimize the service your company provides on facts, rather than on gut feelings.

Our experience shows that there can be a big gap between what you think about your service and what the data shows. This is something many companies realise for themselves, when they decide to use Miralix View and begin to use its insights.

With Miralix View, you can also opt to export your contact center data to another application if, for example, you need to process it alongside data from other systems.

See more information about Miralix View and the possibilities the module offers in the product sheet below:

Ready to see how the Miralix solution works?

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Hos Miralix er vi stolte af, at vi er Microsoft Gold Communications partner. Det betyder nemlig, at Microsoft anerkender os som en værdifuld samarbejdspartner og at vi lever op til Microsofts højeste krav til implementering af Skype for Business og Teams.

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Hos Miralix er vi stolte af, at vi er Microsoft Gold Communications partner. Det betyder nemlig, at Microsoft anerkender os som en værdifuld samarbejdspartner og at vi lever op til Microsofts højeste krav til implementering af Skype for Business og Teams.
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Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.