Privacy policy

Our privacy policy describes how we at Miralix operate under the privacy laws that apply in your country. As we are based in Denmark, European privacy laws also apply. These laws are considered to be the most comprehensive in the world. They provide you with a high level of protection by only allowing us to use your data when the strict conditions of these laws are met.

Our corporate policy on privacy and processing of personal data reflects these laws and we apply this policy throughout our organisation.

Personal Data: information about an identified or identifiable natural person (e.g. the user logging into the Miralix product).

Miralix and personal data

  1. Miralix processes personal data fairly and lawfully.
  2. Miralix collects personal data for explicitly stated and legitimate purposes and does not process personal data in a manner incompatible with those purposes.
  3. Miralix ensures that personal data is adequate, relevant and not excessive to the purposes for which it is collected and/or processed.
  4. Miralix will not retain personal data in a form that permits identification of users for longer than is necessary for the purposes for which it was collected or for which it is processed.
  5. Miralix only processes personal data if:
    1. the user has unambiguously given his consent; or
    2. processing is necessary for the performance of a contract to which the user is party or to take steps requested prior to the signing of the contract; or
    3. processing is necessary to ensure compliance with legal obligations to which Miralix is subject; or
    4. processing is necessary for the implementation and troubleshooting of one or more Miralix services.

Information collected when using Miralix’s applications and services

We collect information about you when you use our applications and services. The information collected includes your name, email address, phone number, and information about the telephony tasks performed with our solution, such as call history, etc.

Use of information

The information the solution collects about you may be used to:

  1. personalise your experience and respond to your individual need for optimisation of the solution.
  2. troubleshoot and perform other technical work on the solution in agreement with your organisation.
  3. improve customer service and your support needs.
  4. provide statistics that are only available to users of Miralix products within your organisation.

Personal data collected about website visitors

If you consent to cookies, we collect and process information about you when you use our website. In some cases, data about you will be passed to and processed by third parties.

We use cookies from Cookiebot, Bisnode, Evolution360, Google and Sleeknote.

We also use Google Consent Mode, which passes your consent status to Google.

For more information about our use of cookies and an overview of which cookies we use, click here.

We will also process information about you when you fill in a contact form on the website or sign up to our newsletter.

For information about the collection of data when filling in a contact form, click here.

For information about the collection of data when subscribing to newsletters, click here.

Personal data collected by Google services

We use four different services from Google in connection with our website. You can see which services further down in this section. Services that require consent for cookies are marked with (*).

By consenting to Google’s cookies, you consent to the collection and processing of information about you by both us and Google. In other words, we are joint data controllers with Google.

Miralix is responsible for informing you about the processing of personal data on this site and for collecting consent thereto; the data collected about you will only be available to us in anonymised form.

Google may combine data from our website with other information you have given them or that they have collected from your use of their services. Which data is collected depends on how you use Google’s services and on your privacy settings. The data Google collects about you may be transferred to the United States.

We use the following Google services:

1) Google Consent Mode, which passes your consent status to Google so that we can manage the use of Google services based on your consent.

2) Google Tag Manager(*), which is used to manage the tools we use on our website and pass data to them (including Google Analytics).

3) Google Analytics(*), which is used to collect and present data relating to website usage for the purposes of statistical analysis and optimisation of the user experience on the site;

4) Google Ads (*), which enables us to advertise on Google’s platforms to drive traffic to our website.

You can always view and change your consent in the “Your Consent” section of this page.

If you wish to exercise your rights under the GDPR, please contact Google.

See what data Google collects and why.

See how to set Google’s privacy settings.

Personal data collected when subscribing to our newsletter

We collect data about you when you sign up for our newsletters. The data collected includes your name and email address.

Use of information

The information collected will be used to:

  • send you the news you have requested by your registration.
  • personalise your experience.

You can unsubscribe from our newsletters by clicking “Unsubscribe from this newsletter” at the bottom of the newsletters or contacting info@miralix.com.

We use Ubivox as our newsletter service. By signing up for our newsletter, you consent to your information being transferred to Ubivox, where it will be processed. Read Ubivox’s privacy policy here >.

If you sign up for the newsletter via a pop-up, your data will also be registered by Sleeknote, which will forward the information to Ubivox. Data collected by Sleeknote is automatically deleted after three months. Read Sleeknote’s privacy policy here >..

Information collected when filling in a contact form

We collect information about you when you fill in a contact form on our website. The information collected includes your name and email address; depending on which contact form you fill out, it may also include your phone number and any other information you may choose to share with us in a message.

Use of information

The information collected will be used to:
1. respond to your request to be contacted or to reply to your enquiry.

If you fill in a contact form via a pop-up, your data will be registered by Sleeknote, which will forward the information to us. The data in Sleeknote is automatically deleted after three months. Read Sleeknote’s privacy policy here >.

Personal data processed on Facebook and Linkedin

Miralix has company profiles on Linkedin and Facebook. By using Facebook and Linkedin, you agree to their terms of use, including that information about you is collected, processed and stored, both on servers in the EU and the US. This also applies when you interact with our profiles. Miralix and respectively Facebook and Linkedin are joint data controllers of the information collected about you.

What data is collected depends on your settings and how you use the media. Publicly available data and data you share directly with us via comments, messages and reactions are not anonymous. Other data collected about you may be available to us in anonymised form. It may be used, among other things, for statistical purposes, profiling and in connection with targeted advertising. This information may also be available to other media partners, for example, in connection with advertising.

Facebook and Linkedin are data controllers for almost all activity on their media, in that they are responsible for deciding why and how your personal data should be processed. In these cases, your information is processed as described in Facebook’s data policy and Linkedin’s privacy policy, respectively.

Facebook and Linkedin are data processors for us when we use their advertising services, which allow for targeted advertising, statistics, etc. We are responsible for complying with Facebook’s advertising policies and Linkedin’s advertising policies, respectively.

If you wish to exercise your rights under the GDPR, please contact Facebook and Linkedin, respectively.

Cookies

Ready to see how the Miralix solution works?

Miralix - intelligent håndtering af kundekontakt

Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345

Phone: +45 76 41 09 00
E-mail: info@miralix.com

Call our helpdesk
Opening hours

Monday-Thursday: 08 AM to 04 PM.
Friday: 08 AM to 03 PM.

> Go to our support-page

About Miralix

> Staff

Miralix er Microsoft Gold Communications partner

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Miralix er Microsoft Gold Communications partner
https://i2.wp.com/miralix.com/wp-content/uploads/EnvironmentalSysCert_ISO14001.png?resize=154%2C150&ssl=1
https://i0.wp.com/miralix.com/wp-content/uploads/ITIL_4_STRATEGIC_LEADER.png?resize=150%2C150&ssl=1

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.