If you would like to add extra functionality to your Miralix Contact Centre solution, you can integrate it with Microsoft Teams.
Teams makes it possible to collaborate efficiently across locations. The platform unifies Microsoft’s popular tools and enables you to collaborate on documents in real-time, share files, chat, hold video meetings and make calls.
By integrating Miralix contact center with Teams, you can handle customer calls directly in the Teams platform and enjoy all the popular contact center features our solution offers – e.g. unified presence for colleagues.
The integration enables you to make the most of Microsoft Teams calling. It is the ideal combination, whether you are already using Teams or considering doing so.
When you integrate Miralix contact center with Microsoft Teams, you get a cloud-based solution that is flexible and accessible wherever you go, thus enabling you and your employees to collaborate from anywhere in the world.
Miralix contact center for Microsoft Teams is delivered via direct routing.
In addition to Microsoft Teams’ standard features, the integrated Miralix solutions enables you to: