Miralix Go:
A pocket-sized contact center

Miralix Go is the name of a license as well as our smartphone app, which gives you contact center functionality on your smartphone and thereby frees you from your desk.

The Miralix Go app is an indispensable tool if you need to work from different locations and need access to an updated phonebook with all of your company contacts – as well as the ability to see when your colleagues are available and busy.

The app can be used as a company phone as well as to answer hunt group calls, thereby enabling you to contribute to your customer service, regardless of your location. It can be used with or without a softphone – and is available for both Apple and Andriod.

Which functions the app gives you, depends on which license you have. The licenses come in three different versions; Miralix Go, Miralix Go Agent Lite and Miralix Go Agent. You can see a comparison of the licenses further down on this page.

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Miralix Go modtaget opkald fra en kontakt

Find the version of Miralix Go, that fits you

Miralix Go

– for you who simply need an easy-to-use work phone with an integrated phonebook and unified presence as an option. Miralix Go gives you access to some of the app’s features.

Miralix Go Agent Lite

– for you who need to participate in one hunt group. Miralix Go Agent Lite gives you access to most of the app’s features and can be used for one phone hunt group at a time.

Miralix Go Agent

– for you who need to participate in an unlimited number of hunt groups at different skill levels and to pick up calls from colleagues or other hunt groups. Miralix Go Agent gives you access to all of the app’s features.

Comparison of Miralix Go licenses

Below you can compare the three licenses, which can all log into the Miralix Go app, but gives you access to different features.

Slide your finger across the screen to see the entire comparison.

	Miralix Go	Miralix Go Agent Lite	Miralix Go Agent
A complete phonebook with fully synchronised contacts:
Unified presence for company contacts:
Set and remove notes:
See the name of colleagues calling:
Transfer calls to colleagues:
Chat:
Voicemail (add-on):
Web chat (add-on):
Task-to-chat (add-on):
Define which number is shown for external calls:
Log in and out of one hunt group:
Log another agent in and out of a hunt group:
See information about one hunt group:
Get an overview of and see information about multiple hunt groups:
Enable automatic lookups in, e.g. a CRM or ERP system:
Log in and out of an unlimited number of hunt groups:

Get Miralix Go on your smartphone now

To use Miralix Go, your workplace must use Miralix contact center and have purchased licenses for the app.

When your licenses have been assigned using Miralix Supervisor Add-on, you can quickly and easily get access to the app by downloading it from Apple App Store or Google Play Store and using you contact center login.