Miralix Go Agent:
Receive hunt group calls from your
contact center, wherever you are

Miralix Go Agent is a user license that gives you access to full contact center functionality in our smartphone app, Miralix Go. The license enables you to answer calls from an unlimited number of hunt groups and contribute to your company’s customer service, wherever you are.

Two other licences also enable you to use the Miralix Go app. You can compare the licences at the bottom of this page.

With the Miralix Go Agent license, you can:

  • log in and out of an unlimited number of hunt groups.
  • get an overview of and see information about the hunt groups you participate in. You can see the number of agents logged in; how many calls are waiting; the average waiting time, and how many calls are, respectively, handled and unhandled.
  • set and remove notes, e.g. for breaks.
  • see your colleagues’ availability based on status from landline, mobile phone, calendar, etc., if they have status view enabled. The calendar shows appointments right now as well as several days ahead.
  • quickly find contact details of your colleagues – including name, department and phone number – via the integrated phone book, which contains all contacts created in your company’s contact center solution.
  • see the name of the person calling you. This is possible for both company contacts and external company contacts such as business partners or suppliers.
  • add, edit and delete contacts if necessary.
  • easily receive and transfer calls received via the contact centre.
  • enable softphone and make calls through WIFI or a data connection. When the softphone is enabled, you can use the built-in dial pad and handle all calls directly in Miralix Go. Furthermore, you can define which number is shown, when you make external calls as an agent.
Miralix Go Contact Center smartphone app: Get pocket-sized contact centre functionality

Comparison of licences that can
log into the Miralix Go app:

Below you can compare the three licenses that enable you to log into the Miralix Go app and provide access to different features.

Miralix Go Agent and Miralix Go Agent Lite licenses are for employees who need to answer hunt group calls.

Swipe your finger across the screen to see the full comparison chart.

Miralix Go Miralix Go Agent Lite Miralix Go Agent
A complete phonebook with fully synchronised contacts:
Unified presence for company contacts:
Can be used with a softphone (add-on):
See who is calling (applies to all contacts in the Miralix solution):
Set and remove notes:
Add, edit and delete contacts:
Transfer calls to colleagues:
Define which number is shown for external calls:
Log in and out of one hunt group:
See information about one hunt group:
Get an overview of and see information about multiple hunt group:
Log in and out of an unlimited number of hunt groups:

Ready to see how the Miralix solution works?

Miralix - intelligent håndtering af kundekontakt

Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345

Phone: +45 76 41 09 00
E-mail: info@miralix.com

Call our helpdesk
Opening hours

Monday-Thursday: 08 AM to 04 PM.
Friday: 08 AM to 03 PM.

> Go to our support-page

About Miralix

> Staff

Miralix er Microsoft Gold Communications partner

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Miralix er Microsoft Gold Communications partner
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Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.