Environmental initiatives:

At Miralix, we want to take care of the environment and help our customers do the same. Therefore, we are working on reducing the environmental impact of our company and our contact center solution.

As a software development company, we primarily impact the environment through energy consumption, transportation, and waste.
Our primary focus area is energy optimisation throughout our service delivery – from product development to installation and daily operations. Our goal is to take two environmental initiatives that support the UN’s 17 Sustainable Development Goals every year. As a customer, this gives you the option of a green contact center solution.

Specifically, we want to:

• Protect the environment by integrating environmental considerations and sustainability in our mindset and management system. To do so, we have implemented the principles of ISO 14001 as our environmental management system and as of June 7th 2021, we have been certified by DNV according to the ISO 14001:2015 standard.
  
• Accommodate the green needs of our customers and partners through resource optimisation in our contact center solutions and our services.
• Digitise our service delivery where possible.
• Choose suppliers and make purchases according to our environmental policy.

Currently, we have taken the following actions:

• We have installed solar panels on our roof, which produce electricity for our building. The rest of the electricity we use comes from wind turbines.
• Our building uses an intelligent power management system, which, among others, automatically turns the lights on and off. This way, the lights are only on in the rooms in use.
• We have designed our contact center clients to use as little electricity as possible.
• Our hosting is co2 neutral and powered by wind turbines.
• We have installed electric chargers for when we gradually replace our current company cars with more environmentally-friendly models. They are also available to staff and guests.

We are off to a good start and will continue our efforts to reduce our environmental impact even further. Naturally, therefore, the list of our environmental initiatives will continue to grow.