Miralix Desktop Agent is a user license that allows you to manage calls and chat messages via the Miralix Desktop contact center client. The licence enables contact center agents to participate in an unlimited number of hunt groups at varying skill levels and pick up calls from colleagues and other hunt groups.
In addition to Miralix Desktop Agent, two other licences also provide access to the Miralix Desktop client. At the bottom of the page, you can compare the licences.
With a Miralix Desktop Agent license, you can:
Below you can compare the three licenses that enable you to log into the Miralix Desktop client and access different features.
The Miralix Desktop Agent and Miralix Desktop Agent Lite licenses are for employees who need to answer hunt group calls.
Swipe your finger across the screen to see more of the comparison chart.
Miralix Desktop | Miralix Desktop Agent Lite | Miralix Desktop Agent | |
---|---|---|---|
A complete phonebook with fully synchronised contacts: | |||
Unified presence for company contacts: | |||
Set and remove notes: | |||
See the name of colleagues calling: | |||
Transfer calls to colleagues: | |||
Chat: | |||
Voicemail (add-on): | |||
Web chat (add-on): | |||
Task-to-chat (add-on): | |||
Define which number is shown for external calls: | |||
Log in and out of one hunt group: | |||
Log another agent in and out of a hunt group: | |||
See information about one hunt group: | |||
Get an overview of and see information about multiple hunt group: | |||
Enable automatic lookups in, e.g. a CRM or ERP system: | |||
Log in and out of an unlimited number of hunt group: |