Miralix Desktop Agent:
Receive hunt group calls and chats in the contact center

Miralix Desktop Agent is a user license that allows you to manage calls and chat messages via the Miralix Desktop contact center client. The licence enables contact center agents to participate in an unlimited number of hunt groups at varying skill levels and pick up calls from colleagues and other hunt groups.

In addition to Miralix Desktop Agent, two other licences also provide access to the Miralix Desktop client. At the bottom of the page, you can compare the licences.

With a Miralix Desktop Agent license, you can:

  • receive calls from as many hunt groups as you like, and pick up calls from colleagues and other hunt groups.
  • receive web chat messages and tasks from an unlimited number of hunt groups.
  • see call information for ongoing calls in your hunt groups.
  • see your colleagues’ availability via unified presence based on status from calendar, landline, mobile phone, tasks, web chat, notes, Microsoft Teams and Skype for Business.
  • write to your colleagues through chat, e.g. about a current case while being on the phone with a customer.
  • set and remove notes, for example, during breaks. You can either use the company’s shared notes or create your own.
  • define which phone number is shown, when you call external numbers as an agent.
  • add contacts and contact groups if you need to.
  • offer your customers a callback, either through your hunt groups or via your website (add-on).
  • enable automatic lookups in, for example, a CRM or ERP system.
  • assign tasks from your CRM-system to available agents via chat (add-on).
  • assign web chat enquiries from your website to available agents (add-on).
Miralix Desktop Agent

Comparison of licences that can
log into the Miralix Desktop client:

Below you can compare the three licenses that enable you to log into the Miralix Desktop client and access different features.

The Miralix Desktop Agent and Miralix Desktop Agent Lite licenses are for employees who need to answer hunt group calls.

Swipe your finger across the screen to see more of the comparison chart.

Miralix Desktop Miralix Desktop Agent Lite Miralix Desktop Agent
A complete phonebook with fully synchronised contacts:
Unified presence for company contacts:
Set and remove notes:
See the name of colleagues calling:
Transfer calls to colleagues:
Chat:
Voicemail (add-on):
Web chat (add-on):
Task-to-chat (add-on):
Define which number is shown for external calls:
Log in and out of one hunt group:
Log another agent in and out of a hunt group:
See information about one hunt group:
Get an overview of and see information about multiple hunt group:
Enable automatic lookups in, e.g. a CRM or ERP system:
Log in and out of an unlimited number of hunt group:

Ready to see how the Miralix solution works?

Miralix - intelligent håndtering af kundekontakt

Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345

Phone: +45 76 41 09 00
E-mail: info@miralix.com

Call our helpdesk
Opening hours

Monday-Thursday: 08 AM to 04 PM.
Friday: 08 AM to 03 PM.

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About Miralix

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Miralix er Microsoft Gold Communications partner

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Miralix er Microsoft Gold Communications partner
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Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.