Design your contact center
Get a solution tailored to your needs
At Miralix, we design your workplace’s contact center to fit the needs of you and your colleagues. This way, we ensure that the solution gives you exactly the features you need and can work with any existing equipment.
On this page, you can read more about the many options you have when designing your bespoke contact center solution, from telephone connections to user clients. Together they create a complete solution that’s even better than the one you might already have.
We are happy to help you assess the needs of your workplace without obligation. As we already help more than 300 clients industries, we have extensive experience and unique insight into how we can set up our solution to make it as valuable to your workplace as possible. I.e. making work easier for your agents and improving the service to your customers.
Book a demo or contact us to learn more about our contact center solution.
Contact center clients
We have a client for you, wherever you work
and what your role is
We have a client for you, wherever you work and what your role is
In the reception
Our switchboard can be used by companies of any type and size.
Our professional switchboard makes it easy to handle many enquiries and quickly get an overview of colleagues’ contact information, availability, etc., so you can help the customers forward.
At the office
Our PC-based client is available in three versions, depending on your needs:
– makes it possible to participate in an unlimited number of hunt groups at different skill levels and enables you to pick up calls from colleagues or other hunt groups. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Miralix Desktop Agent Lite
– makes it possible to participate in one at a time. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Miralix Desktop
– gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Miralix Supervisor Add-on
is an administration module that enables you to see and edit the configuration of your contact center.
On the go
Our smartphone app is available in three versions, depending on your needs:
– makes it possible to participate in an unlimited number of hunt groups at different skill levels. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Miralix Go Agent Lite
– makes it possible to participate in one at a time. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Miralix Go
– gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability.
Functions
Popular features that enable great service experiences
Miralix Core Access License
Enables unified presence and other popular contact center functions.
Miralix Core Access License Lite
Enables popular contact center functions.
Miralix Voip Endpoint
Enables softphone or SIP phone calls over your company’s network connection.
Miralix Direct Routing for Microsoft Teams
Integrate your telephony with Microsoft Teams, so you can make and receive calls in the Teams platform.
Get statistics on your company’s call flow and performance.
Miralix Wallboard
Visualize your performance in real-time.
Miralix Chat
Enables chat with colleagues in the contact center.
Miralix Task-to-Chat
Assign tasks from your CRM system through chat in the contact center.
Miralix Web Chat
Help your customers via chat from your website.
Miralix Voicemail
Enable voicemail for hunt groups and employees within the contact center.
Miralix Call Recording
Record contact center calls and use them for training purposes, documentation etc.
Miralix SMS Gateway
Pass on important information to colleagues via SMS.
Miralix SMS Survey
Send out customer satisfaction surveys via SMS.
Integrations
Achieve incredible results by making your contact center work with your other systems
Miralix's open
REST API
We’ve developed an open REST API that makes it easy to access and export data about your workplace’s contact center solution for processing and presentation in external systems.
Integration to
Dynamics
With the integration, Microsoft Dynamics can perform specific actions based on events in Miralix contact center. For example, open a sales order or look up a contact person when a call is received.
Integration to
Zendesk
With the integration, Zendesk can perform automatic actions based on events in your Miralix contact center. For example, you can create a new ticket and retrieve a contact when receiving a call.
Integration to
Azure Service Bus
By integrating your Miralix solution with Microsoft Azure via the Azure Service Bus, external systems can perform specific actions based on contact center events.
Integration to TOPdesk
With the integration, TOPdesk can perform automatic actions based on events in your contact center. You can create a new ticket as well as retrieve a contact.
Integration to
Capturi
The integration to Capturi can automatically activate call recording and analysis in the contact center when a call is received. The analysis provides unique insights into, e.g. why your customers contact you, enabling you to optimise your service.
Integration to
KMD Workzone
With the integration to KMD Workzone, you can automatically look up and display information about the caller when a call is received in Miralix’ contact center. Lookups are made based on either social security number, VAT no. or medical record number, which are displayed directly in the contact center client.
Integration to Oracle Service Cloud
With the integration, Oracle Service Cloud (formerly RightNow) can make automated lookups based on events in Miralix’s contact center. When a call is received, the integration can look up the caller’s phone number in Oracle Service Cloud, giving the employee easy access to the customer’s information.
Integration to
SAP
With the integration, SAP can perform specific actions based on events in Miralix’s contact center. For example, you can automatically look up customer cards in SAP when a call is answered and access relevant information about the customer. You can also call contacts by tapping a phone number in SAP.
Integration to
ServiceNow
With the integration, you can make automatic lookups in ServiceNow based on events in Miralix’ contact center. When a call is received, the integration looks up the caller’s phone number in ServiceNow and displays any information about the customer in the employee’s browser.
Integration til
FlowStack
With the integration to FlowStack, you can automatically look up and display information about the caller when a call is received in Miralix’ contact center. The caller’s information is displayed directly in the contact center client.
Integration til
Cherwell ITSM
With the integration, Cherwell ITSM can perform automatic actions based on events in your contact center. When a call is received, the integration looks up active cases on the customer or user in Cherwell, based on a SAM Account Name.
Integration to
nps.today
With the integration, you can automatically send out nps.today customer loyalty surveys via SMS and collect NPS scores based on calls received in your contact center.
Integration to
CleverNPS
With the integration, you can automatically send out CleverNPS customer loyalty surveys via SMS and collect NPS scores based on calls received in your contact center.
Integration to TeleFaction
With the integration, you can automatically send out TeleFaction’s customer loyalty surveys and collect NPS scores based on calls received in your contact center.
Integration to
IntraManager Board
With the integration, you can combine data from your contact center with data from other systems and display it in a visual dashboard, thus making it easy to see you meet your KPIs.
Integration to Mirsk
The integration to Mirsk speech recognition can automatically activate call recording and analysis in the contact center when a call is received. Calls are converted into text and give you insight into contact causes, customer issues, etc.
Integration to
Solteq Tand
With the integration, Solteq Tand can automatically look up who is calling and show the person’s journal, when a call is received. Lookups are made based on the social security number entered via the IVR menu.
Solution types
Build the solution in the environment you perfer
Cloud contact center
Let us take care of your solution’s daily operations and maintenance: have your contact center delivered via cloud hosting in Miralix Online.
Locally installed contact center
Would you prefer to take care of daily operations and maintenance yourself? Then have your contact center delivered as an on-premise solution.
Platforms we support
Integrate your existing telephony solution with Miralix
Integration to
Microsoft Teams
Get even more out of your Miralix solution by integrating it with Microsoft Teams. In addition to contact center functionality, you get file sharing, video meetings, chat and more.
Integration to
SfB
Get even more out of your Miralix solution by integrating it with Skype for Business. In addition to contact center functionality, you get file sharing, video meetings, chat and more.
Integration to
Cisco
Migrate your existing contact center to Miralix contact center. You decide the pace of the migration and you can reuse both desk phones and softphones from Cisco.
Ready to see how the Miralix solution works?
Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345
Phone: +45 76 41 09 00
E-mail: info@miralix.com
Call our helpdesk
Ressources
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