Design your contact center

Get a solution tailored to your needs

Miralix Kontaktcenter-løsning

At Miralix, we design your workplace’s contact center to fit the needs of you and your colleagues. This way, we ensure that the solution gives you exactly the features you need and can work with any existing equipment.

On this page, you can read more about the many options you have when designing your bespoke contact center solution, from telephone connections to user clients. Together they create a complete solution that’s even better than the one you might already have.

We are happy to help you assess the needs of your workplace without obligation. As we already help more than 300 clients industries, we have extensive experience and unique insight into how we can set up our solution to make it as valuable to your workplace as possible. I.e. making work easier for your agents and improving the service to your customers.

Book a demo or contact us to learn more about our contact center solution.

Contact center clients

We have a client for you, wherever you work
and what your role is

We have a client for you, wherever you work and what your role is

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In the reception

Our switchboard can be used by companies of any type and size.

Miralix Office Operator

Our professional switchboard makes it easy to handle many enquiries and quickly get an overview of colleagues’ contact information, availability, etc., so you can help the customers forward.

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At the office

Our PC-based client is available in three versions, depending on your needs:

Miralix Desktop Agent

– makes it possible to participate in an unlimited number of hunt groups at different skill levels and enables you to pick up calls from colleagues or other hunt groups. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Miralix Desktop Agent Lite

– makes it possible to participate in one at a time. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Miralix Desktop

– gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Miralix Supervisor Add-on
is an administration module that enables you to see and edit the configuration of your contact center.

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On the go

Our smartphone app is available in three versions, depending on your needs:

Miralix Go Agent

– makes it possible to participate in an unlimited number of hunt groups at different skill levels. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Miralix Go Agent Lite

– makes it possible to participate in one at a time. Furthermore, it gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Miralix Go

– gives you an easy to use work phone with an integrated phonebook that can show your colleagues’ availability. 

Functions

Popular features that enable great service experiences

Miralix Core Access License

Enables unified presence and other popular contact center functions.

Miralix Core Access License Lite

Enables popular contact center functions.

Miralix Voip Endpoint 

Enables softphone or SIP phone calls over your company’s network connection.

Miralix Direct Routing for Microsoft Teams

Integrate your telephony with Microsoft Teams, so you can make and receive calls in the Teams platform.

Miralix View

Get statistics on your company’s call flow and performance.

Miralix Wallboard

Visualize your performance in real-time.

Miralix Chat

Enables chat with colleagues in the contact center.

Miralix Task-to-Chat

Assign tasks from your CRM system through chat in the contact center.

Miralix Web Chat

Help your customers via chat from your website.

Miralix Voicemail

Enable voicemail for hunt groups and employees within the contact center.

Miralix Call Recording

Record contact center calls and use them for training purposes, documentation etc.

Miralix SMS Gateway

Pass on important information to colleagues via SMS.

Miralix Host Monitor

Monitors your on-premise solution and ensures maximum uptime.

Miralix Busy-on-Busy

Determines how calls to people, who are already busy in Skype for Business, is handled.

Miralix SMS Survey

Send out customer satisfaction surveys via SMS.

Integrations

Achieve incredible results by making your contact center work with your other systems

Miralix’s open
REST API

Miralix API

We’ve developed an open REST API that makes it easy to access and export data about your workplace’s contact center solution for processing and presentation in external systems.

Integration to
Microsoft Dynamics

Miralix integration til Microsoft Dynamics

With the integration, Microsoft Dynamics can perform specific actions based on events in Miralix contact center. For example, open a sales order or look up a contact person when a call is received.

Integration til
Zendesk

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With the integration, Zendesk can perform automatic actions based on events in your Miralix contact center. For example, you can create a new ticket and retrieve a contact when receiving a call.

Integration to
Azure Service Bus

Miralix integration til Microsoft Azure Service Bus

By integrating your Miralix solution with Microsoft Azure via the Azure Service Bus, external systems can perform specific actions based on contact center events.

Integration to
Enalyzer

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With the integration, you can automatically send out Enalyser’s customer loyalty surveys via SMS and collect NPS scores based on calls received in your contact center.

Integration to
Annecto

Miralix integration til Annecto Net Promoter Score

With the integration, you can automatically send out Annecto’s customer loyalty surveys via SMS and collect NPS scores based on calls received in your contact center.

Integration to
KMD Workzone

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With the integration to KMD Workzone, you can automatically look up and display information about the caller when a call is received in Miralix’ contact center.  Lookups are made based on either social security number, VAT no. or medical record number, which are displayed directly in the contact center client.

Integration to Oracle Service Cloud

Miralix integration til Oracle Service Cloud (tidligere RightNow)

With the integration, Oracle Service Cloud (formerly RightNow) can make automated lookups based on events in Miralix’s contact center. When a call is received, the integration can look up the caller’s phone number in Oracle Service Cloud, giving the employee easy access to the customer’s information.

Integration til
SAP

Miralix integration til SAP

With the integration, SAP can perform specific actions based on events in Miralix’s contact center. For example, you can automatically look up customer cards in SAP when a call is answered and access relevant information about the customer. You can also call contacts by tapping a phone number in SAP.

Integration to
ServiceNow

Miralix integration til Servicenow

With the integration, you can make automatic lookups in ServiceNow based on events in Miralix’ contact center. When a call is received, the integration looks up the caller’s phone number in ServiceNow and displays any information about the customer in the employee’s browser.

Integration til
FlowStack

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With the integration to FlowStack, you can automatically look up and display information about the caller when a call is received in Miralix’ contact center. The caller’s information is displayed directly in the contact center client.

Integration til
Cherwell ITSM

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With the integration, Cherwell ITSM can perform automatic actions based on events in your contact center. When a call is received, the integration looks up active cases on the customer or user in Cherwell, based on a SAM Account Name.

Integration to
Capturi

Miralix integration til Capturi

The integration to Capturi can automatically activate call recording and analysis in the contact center when a call is received. The analysis provides unique insights into, e.g. why your customers contact you, enabling you to optimise your service.

Integration to
Mirsk

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The integration to Mirsk speech recognition can automatically activate call recording and analysis in the contact center when a call is received. Calls are converted into text and give you insight into contact causes, customer issues, etc.

Integration to
IntraManager Board

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With the integration, you can combine data from your contact center with data from other systems and display it in a visual dashboard, thus making it easy to see you meet your KPIs.

Integration to TeleFaction

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With the integration, you can automatically send out TeleFaction’s customer loyalty surveys and collect NPS scores based on calls received in your contact center.

Integration to TOPdesk

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*Coming soon*

With the integration, TOPdesk can perform automatic actions based on events in your contact center. You can create a new ticket as well as retrieve a contact.

Solution types

Build the solution in the environment you perfer

Cloud contact center

Let us take care of your solution’s daily operations and maintenance: have your contact center delivered via cloud hosting in Miralix Online.

Locally installed contact center 

Would you prefer to take care of daily operations and maintenance yourself? Then have your contact center delivered as an on-premise solution.

Platforms we support

Integrate your existing telephony solution with Miralix

Integration to
Microsoft Teams

Miralix integration til Microsoft Teams

Get even more out of your Miralix solution by integrating it with Microsoft Teams. In addition to contact center functionality, you get file sharing, video meetings, chat and more.

Integration to
SfB

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Get even more out of your Miralix solution by integrating it with Skype for Business. In addition to contact center functionality, you get file sharing, video meetings, chat and more.

Integration to
Cisco

Miralix integration til Cisco

Migrate your existing contact center to Miralix contact center. You decide the pace of the migration and you can reuse both desk phones and softphones from Cisco.

Integration to
Alcatel-Lucent

Miralix integration til Alcatel-Lucent

Expand Alcatel-Lucent’s communication platform with a Miralix contact center and get unified presence, statistics about the solution and more. You can continue to use desk phones and softphones from Alcatel.

Integration to
Ericsson-LG

Miralix_integration til Ericsson-LG

Integrate your communication platform with Miralix Office Operator and make it easy for your receptionists to provide excellent service. You can continue to use desk phones and softphones from Ericsson-LG.

Integration to
NEC

Miralix integration til NEC

Integrate your NEC communication platform with Miralix and get a complete contact center solution with NEC as the functional platform, e.g. desk phones and local extensions.

Ready to see how the Miralix solution works?

Miralix - intelligent håndtering af kundekontakt

Snedkervej 5
DK-8722 Hedensted
VAT no.: DK-26231345

Phone: +45 76 41 09 00
E-mail: info@miralix.com

Call our helpdesk
Opening hours

Monday-Thursday: 08 AM to 04 PM.
Friday: 08 AM to 03 PM.

> Go to our support-page

About Miralix

> Staff

Miralix er Microsoft Gold Communications partner

Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.

Miralix er registreret AudioCodes Partner.
Miralix er Microsoft Gold Communications partner
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Our company is credit worthy according to Bisnode's credit assessment system that is based on a number of decision rules. This credit rating is updated on a daily basis, and always shows the current rating and date.