Commit to developing and maintaining our work processes and systems to manage and prevent our activities’ most significant environmental impacts (consumption and waste of materials, energy consumption, sorting and recycling).
As a software development company, we primarily impact the environment through energy consumption, transportation, and waste. It is important for us to reduce the environmental footprint we leave and help our customers do the same.
Our primary focus area is energy optimisation throughout our service delivery – from product development to installation and daily operations. Our goal is to take two environmental initiatives that support the UN’s 17 Sustainable Development Goals every year. As a customer, this gives you the option of a green contact center solution.
Specifically, we want to:
- Protect the environment by integrating environmental considerations and sustainability in our mindset and management system. To do so, we have implemented the principles of ISO 14001 as our environmental management system and as of June 7th 2021, we have been certified by DNV according to the ISO 14001:2015 standard.
- Accommodate the green needs of our customers and partners through resource optimisation in our contact center solutions and our services.
- Digitise our service delivery where possible.
- Choose suppliers and make purchases according to our environmental policy.
Read more about our environmental efforts here.
Furthermore, we intend to respect and comply with any additional specific conditions that may be included in customer agreements and contracts.
As a company, we are open and willing to accept unannounced inspections by both customers and third parties, and are happy to provide any necessary and relevant documentation in this regard.