Efficient handling of calls through Miralix Contact Center!
Miralix OfficeClient is our PC based client for all employees, who answer calls from the contactcenter. With the client you get a great overview and a possibility for a more efficient call handling.
OfficeClient shows for instance:
- The availability of your colleagues
- Number of available “agents”
- Number of waiting calls
- Number of todays handled and lost calls
- Average waiting time of the day
- Caller information- For instance whom have the customer previously spoken to
- Servicelevel of the day
Besides showing information the client provides, among others, the following functions
- A fast and easy way to transfer calls to other colleagues
- An automatic and easy way to call the customers back
- The possibility to act as a backup for other departments incoming calls in busy hours
- Send phone messages to your colleagues by SMS or E-mail directly from the client
- Through shortkeys activate a self-choosen status that signals your availability to your colleagues
If you want more information about Miralix OfficeClient please do not hesitate to contact us.